Return, Refund, and Shipping Policy

Returns

Before contacting the Axe & Sledge Supplements Customer Support Team about your return, please read the information below. When submitting your request, please always include your order number and the item(s) you would like to return.

Is My Item Eligible for Return?

For all returns and exchanges, the item(s) must be returned within 30 days of the ship date of the order. This includes initiating the return process with our Customer Support Team and the product(s) being received at the Axe & Sledge Warehouse.

For a supplement to be eligible for a return, it must be unopened and unused. The Axe & Sledge Warehouse cannot accept returns on opened and used products for the safety of the team and the quality of the other products in the warehouse.

For apparel and accessories, the item(s) must be unworn, unwashed, with tag(s) attached and in the original packaging. If items are returned with strong odors such as but not limited to smoke, cologne, detergent, scented sprays, body odor, or marks such as deodorant stains they will not be accepted.

Items Not Eligible for A Return

• Regrettably, the item(s) below are not eligible for a return after purchase:
• 12-Week Size Program
• Promotional/giveaway items
• Opened supplements
• Apparel that has been washed and/or worn

**Please note that items not eligible for a return are not limited to the list above. Axe & Sledge Supplements has the right to deny any return.**

How Do I Start A Return Or Exchange?

• Please contact the Axe & Sledge Supplements Customer Support Team atinfo@axeandsledge.com with your order number and the item(s) you would like to return/exchange. For exchanges, please also include the new item you would like.

• Once notified, the Customer Support Team will review your request and provide you with a Return Number (RMA). Please ensure that you include the RMA in your return package along with your original Order Number. This helps our Warehouse Team process your return quickly.

• As soon as your return has been received and inspected, a member of our Customer Support Team will reach out with the refund information or shipping charges for the item you would like to exchange.  

Does Axe And Sledge Provide A Return Shipping Label?

• For any return or exchange, the customer is responsible for the shipping charges of the item(s) to be returned and for the new item(s) to be sent.

My Return Shows Delivered. When Will I Receive My Refund Or Finish The Exchange? 

• Please allow 3-5 business days for returns to be inspected once they are delivered to our warehouse.  Kindly note that during releases and holidays, times may be extended.

International

Do You Accept Returns for International Orders?

• Axe & Sledge Supplements only accepts returns from those who live within the United States, including Hawaii and Alaska.

Refunds

What Types of Refunds Does Axe & Sledge Offer?

• For your returned item(s), we offer a refund back to your original form of payment or a Gift Card to use on the Axe & Sledge Supplements website.

• All purchases are charged and refunded in U.S. Dollars (USD).

• Please note that it may take 5-10 business days for the refund to appear in your account.  

Order Concerns

I Received An Incorrect Item. What Should I Do?

• In the rare occurrence this happens, please reach out to the Customer Support Team with your order number, a picture of the incorrect item that you received, and a picture of your packing slip that was included in your package atinfo@axeandsledge.com. We will make this right as quickly as possible!

• Please note, if you do not initially contact the Customer Support Team within 30 days of the ship date of your order, your order may not be able to be resolved.

I Am Missing An Item(s) from My Order. How Do I Receive My Item?

• In the rare occurrence this happens, please reach out to the Customer Support Team with your order number and a picture of your packing slip that was included in your package atinfo@axeandsledge.com. We will make this right as quickly as possible!

• Please note, if you do not initially contact the Customer Support Team within 30 days of the ship date of your order, your order may not be able to be resolved.

I Don’t Like The Flavor of My Product. Can I Return Or Exchange It for Another Flavor?

• If the flavor you purchased does not meet your expectations, we apologize that we cannot exchange or refund it.  

• Also, please reach out to our Customer Support Team atinfo@axeandsledge.com. We are happy to offer a few suggestions on how to enhance your experience.

This Product Didn’t Work? Can I Return It?

• If the product does not meet your expectations, we apologize that we cannot exchange or refund it.  

• Please contact our Customer Support Team atinfo@axeandsledge.com. We are happy to review how you are using the product with our Product Specialist.

Promotional And Giveaway Items

I Chose The Incorrect Size Or Flavor of My Promotional/Giveaway Item. Can I Change It?

• Once your order has been placed, Axe & Sledge Supplements is unable to change the flavor or size of the promotional/giveaway item.

Can I Return A Promotional/Giveaway Item for A Different Size Or Flavor? 

• All sales are final for promotional/giveaway items. 

Shipping

If you have any questions or issues regarding your order, please reach out to the Axe & Sledge Supplements Customer Support Team atinfo@axeandsledge.com. Please ensure that you include your name and order number. Thank you! 

Shipping Hours

• The Axe & Sledge shipping department ships Monday through Friday between 8:00 a.m.- 4:00 p.m. EST, excluding holidays.

Where Do You Ship?

• Axe & Sledge Supplements products can be shipped both domestically and internationally. We also ship to APO/FPO military addresses and PO Boxes.

• If you are ordering internationally, please research all supplements before ordering to ensure that the products ordered are legal for importation. The Axe & Sledge labels are fully transparent so you will be able to research each ingredient. Some supplements may not be internationally regulated and you are responsible for knowing the import regulations for your country. Axe & Sledge is not responsible for replacing or refunding item(s) that are seized or refused at customs. 

I Placed My Order, When Will I Receive My Package?

• Once you place your order, you will receive an order confirmation email to the email address provided at the time of your order. As soon as your order has been marked as shipped, you will receive an email with tracking information.

• Please allow up to 3-5 business days for your order to be processed for shipping.  During all holidays, releases, and promotions please allow up to 7-10 business days for orders to be processed for shipping. 

• Once your order is marked as shipped (Label Created)  please note that we are unable to make any order modifications, address changes, or cancellations.

How Are Shipping Rates Calculated?

• All shipping rates are based on the delivery distance and weight of the package being shipped. This includes sales tax which is based on the state where the order is being shipped.

• For international customers, taxes and duties are included in the shipping price at checkout.

• Axe & Sledge Supplements does not have control over these fees (or extra fees) and is not responsible for setting the price. 

When Will My Order Ship?

• At checkout, the estimated shipping time given is not a guarantee and does not come into effect until the package has been picked up by the mail carrier. Please allow up to 3-5 business days for your order to be processed for shipping. During all holidays, releases, and promotions please allow up to 7-10 business days for orders to be processed for shipping. 

• Below are the mail services available to use and the estimated mail carrier time frames for your package to arrive:

USPS

• First Class Package: 3-5 business days

• Priority Mail: 1-3 business days

FedEx

• Ground Home Delivery: 1-5 days (including weekends) / 3-7 days for Alaska and Hawaii

• Standard Overnight: 1 business day

International Orders

Are Your Products Allowed to Be Imported into My Country?

• If you are ordering internationally, please research all supplements before ordering to ensure that the products ordered are legal for importation. The Axe & Sledge labels are fully transparent so you will be able to research each ingredient. Some supplements may not be internationally regulated and you are responsible for knowing the import regulations for your country.Axe & Sledge Supplements is not responsible for replacing or refunding item(s) that are seized or refused at customs. 

How Are Shipping Rates Calculated?

• All shipping rates are based on the delivery distance and weight of the package being shipped and include taxes and duties. Please note that if your country requires extra fees for your product to be imported, it is the responsibility of the customer to pay for these services.

• Axe & Sledge Supplements does not have control over any shipping fees and is not responsible for setting the price. 

When Will My Order Ship?

• At checkout, the estimated shipping time given is not a guarantee and does not come into effect until the package has been picked up by the mail carrier. Please allow up to 3-5 business days for your order to be processed for shipping. During all holidays, releases, and promotions please allow up to 7-10 business days for orders to be processed for shipping. 

Below are the mail services available to use and the estimated mail carrier time frames for your package to arrive:

USPS

• Priority Mail International: 6-10 business days

FedEx

• International Connect Plus: 1-5 business days

My Order Is Being Returned to Axe & Sledge, What Happens Now?

• Regrettably, if your order is returned to our warehouse it will not be eligible for a refund or exchange. Please ensure you are monitoring your order as it moves to the final destination. If you notice your order is held up at customs or your local mail carrier, please contact them as soon as possible to see if any documentation or information is needed to release your package to you. If you need assistance, please contact Axe & Sledge Supplements Customer Support atinfo@axeandsledge.com. We will do everything in our power to ensure your package is delivered to you.

Military (APO, FPO)

Address

• If shipping to an APO/FPO, please enter your address in the following format to ensure it is processed correctly through our shipping system:

Country - United States 

Name - Customer's Name 

Street - Unit & Box 

City - APO/FPO 

State - AE, AA, AP 

Zip code - Zip code

SavedBy

What Is SavedBy?

• SavedBy Package Protection is a shipping insurance company that covers if your order is lost, stolen, or damaged during transit. As a customer, you can opt out of the SavedBy option in your cart and throughout the checkout process by unchecking the box next to SavedBy Package Protection.

• For SavedBy refund claims, the claim will include the subtotal of the items and the cost of shipping; however, will not include the amount of SavedBy purchased in the original order.

• For SavedBy replacement claims, the claim will include the original items in the order, shipping charges, and SavedBy Package Protection.

• For SavedBy damage claims, only the item that was damaged will be replaced or refunded.

Shipping Issues

Please note that Axe & Sledge is not accountable for any shipping issues once your order leaves our warehouse and is in the possession of the mail carrier. We are also not responsible for refunding or replacing those item(s) but will do everything in our power to help!

Lost, Misdelivered, Or Stolen

• Should your order be lost, stolen, or delivered to the incorrect residence please reach out to the Axe & Sledge Supplements Customer Support Team as soon as possible atinfo@axeandsledge.com. Please note that Axe & Sledge is not accountable for any shipping issues once your order leaves our warehouse and is in the possession of the mail carrier. Axe & Sledge is not responsible for refunding or replacing those item(s).

• If you have chosen SavedBy Package Protection and have a shipping issue, please notify Axe & Sledge Supplements Customer Support immediately. We will be happy to file a claim on your behalf.

• If you have chosen to opt out of SavedBy, please contact your selected mail carrier and Axe & Sledge Supplements Customer Support immediately. We will do everything in our power to help!

Damaged

• Once you receive your order, if one or more of your items were damaged during transit, please take pictures of the damaged items as well as the packaging your order arrived in. Please do not throw the product or the packaging away until one of the Axe & Sledge Supplements Customer Support Representatives says it is safe to do so.

• Please send these photos along with your order number to the Axe & Sledge Supplements Customer Support Team atinfo@axeandsledge.com.  

• If you have chosen SavedBy Package Protection and have a shipping issue, please notify Axe & Sledge Customer Support immediately. We will be happy to file a claim on your behalf.

• If you have chosen to opt out of SavedBy, please contact your selected mail carrier and Axe & Sledge Supplements Customer Support immediately. We will do everything in our power to help!