TO OUR VALUABLE CUSTOMERS OF AXE & SLEDGE

Please read the information below for details of how we handle shipments. If you would like to initiate a return or exchange please visit the RETURN AND REFUND POLICY page or email: info@axeandsledge.com or call 888-944-6612.

Shipping Hours

The Axe and Sledge Shipping Department ships Monday through Friday, 8:00am-4:00pm EST, excluding U.S. holidays.

Shipping Confirmation/Tracking Emails

Axe and Sledge will send you a shipping confirmation email to the email address provided at the time the order was placed. Please allow 2 to 3 business days for your order to be processed for shipping, excluding holidays. The Shipping Department makes every effort to fulfill orders as quickly and efficiently as possible. Once you place your order you will receive a confirmation email with your order number. After your order has shipped, you will receive tracking information.  Please allow up to 48 hours for the mail carrier to update your tracking information.

Questions?CONTACT US

Shipping

All final costs will be stated before completion of checkout. This includes item costs, shipping rates, and sales tax. If you reside outside of the United States your final cost at checkout will include your import fees, customs, duties, or value added taxes (VAT) by default. The company does not have control over these fees (or extra fees) and is not responsible for setting the price.

Shipping rates will be based upon delivery distance and weight of package being shipped. Please note that all orders are subject to sales tax based on the state the order is being shipped to.

If you’re trying to estimate when your Axe and Sledge package will be delivered, please reach out to the Axe and Sledge Support Team.

*Please note that shipping times will go into effect once the package is in the hands of the mail carrier.

Shipping Confirmation/Tracking Emails During Black Friday, the Holiday Season, and Releases

Axe and Sledge will send you a shipping confirmation email to the email address provided at the time the order was placed. Please allow 7 to 10 business days for your order to be processed for shipping. The shipping department makes every effort to fulfill orders as quickly and efficiently as possible with extended hours during these times. Once the order is placed you will receive a confirmation email with your order number. After your order has shipped, you will receive tracking information. Please allow up to 48 hours for the mail carrier to update this information.

Questions?CONTACT US

Shipping on Axe and Sledge Products, Merchandise, and Attire

The Axe and Sledge products can be shipped both domestically and internationally. They also ship to both APO/FPO military addresses and PO Boxes. 

For domestic and international purchases please be aware that inclement weather, and shipping delays may affect your delivery time.

If you are ordering internationally, please research all supplements prior to ordering to  ensure that the products ordered are legal for importation. The Axe and Sledge labels are fully transparent so you will be able to research each ingredient. Some supplements may not be internationally regulated and you are responsible to know the import regulations for your country. Axe and Sledge is not responsible for replacing or refunding item(s) that are seized or refused at customs. 

Axe and Sledge has implemented SavedBy which is a shipping insurance company that covers packages that are lost, stolen, or damaged in transit. As a customer you are able to opt in or out of the SavedBy option at checkout. Should you choose SavedBy package protection and have a shipping issue, please notifyAxe and Sledge Customer Support.

If you choose to opt out of SavedBy, Axe and Sledge is not responsible for shipping issues once your order leaves the Axe and Sledge warehouse and is in the possession of the mail carrier. If a package is lost, damaged, stolen, or an incorrect shipping address was provided by the customer then Axe and Sledge is not responsible for refunding or replacing those item(s). Before reaching out to Customer Support, please file any lost or damaged claims with the responsible mail carrier.

Questions?CONTACT US

Disclaimer:

Axe and Sledge is not responsible for shipping delays or shipping issues once your order leaves the Axe and Sledge warehouse and is in the possession of the mail carrier.Axe and Sledge is not responsible for stolen or lost packages. If a package is lost, stolen, or an incorrect shipping address was provided by the customer then the Axe and Sledge Company is not responsible for refunding or replacing those items. Before reaching out to customer service, please file any lost or damaged claims with the responsible mail carrier.