Shipping hours are Monday - Friday 8 AM to 4 PM EST, excluding holidays.

Customer service hours are Monday - Friday 8 AM to 4 PM EST, excluding Holidays. info@axeandsledge.com

Unfortunately, you cannot stack discount codes on our website. 

Yes, we offer both a Military and First Responder discount. Please apply for your discount code on the Axe and Sledge website. You will need to get a new code for each order you place.

Thank you for your service!

Axe & Sledge Supplements Package Protection covers packages that are lost, damaged, or stolen. Please review the policies below to determine if your package is covered.

To file a claim please email Info@axeandsledge.com including order information and all other pertinent information. If the product is damaged during shipping, a picture must be included within the email at the time the claim is submitted. At the time of submission, a claim can be made for either a replacement, refund, or gift card for the amount of the original purchase (not including package protection).

Policies:
All claims must be made within 30 days of order placement.

Orders that are marked through their tracking information as “delivered,” but that are not received by the customer, may be required to wait 7 days after the delivery date to make a claim.

Packages are presumed to be lost orders when the status of the package is not "delivered," and it has been more than 7 days since the last status update per the tracking information.

Axe & Sledge Supplements Package Protection will cover packages that are sent back to the sender, and marked as “Returned to Sender” by the shipping company. All claims related to “Return to Sender” packages must be made after the package has been received by the sender, as confirmed by tracking information, and within 10 days of the shipping company marking the package successfully returned to the sender.

Axe & Sledge Supplements Package Protection reserves the right to refuse coverage of packages held in customs for any reason.

Axe & Sledge Supplements reserves the right to deny any claim that does not comply with company policies. We reserve the right, at our sole discretion, to update or change the policies at any time.

Sezzle and PayPal function in collaboration with us. Please be aware that they are third-party applications that facilitate payment for your order, with the repayment occurring in installments. We would like to emphasize that we are not affiliated with Sezzle or PayPal; therefore, any inquiries or concerns regarding payments should be directed to them directly.

Yes! When you start a new subscription, your discount is locked in and applied to all recurring orders.

If you cancel your plan or lapse on a payment, your discount will then be removed.

Taxes are not shown in your subscription portal until after your order has been processed.

Unfortunately affiliate codes are not valid with subscription orders. 

The demo crew is a family that lives and breathes the core values of Axe & Sledge. Loyalty. Hard work. Honesty. Pride. We don't tolerate negativity, we promote positivity. To become a member of the demo crew, you can't fake these morals or values. If you've conformed to every other brand that is willing to send you free goods or let you put a title in your social media, then the demo crew is not for you. If you're not willing to put in the work, the demo crew is not for you. If you expect things to be handed to you, the demo crew is not for you. If you want to make a positive impact in the lives of others and are willing to work your ass off to do so, then the demo crew is for you.

Any purchases made on a product, merchandise, or attire at a retail location may not be returned or exchanged back to the Axe and Sledge website. Retail purchases will be handled by the particular store and follow their return policy. 

The Axe and Sledge customer service team is more than happy to accept feedback on a product, merchandise, or attire that was purchased at a retail location. info@axeandsledge.com 

If your refund or exchange is approved, you will receive an email with instructions on how to return your item(s) to the Axe and Sledge warehouse. In the case that you change your mind about an item and are initiating the return then you will be responsible for the return label. If the  customer service team deems that the error was on our part, then the team will provide you with a prepaid shipping label for you to use.

Please note that orders may take up to 2-3 business days or 7-10 business days during Releases/Holidays for processing regardless of the paid shipping method selected.Paid shipping times begin once the order has been processed and once picked up by the mail carrier.

Label created status indicated that your order was processed and is awaiting pickup via the mail carrier. Please note that it may take the mail carrier 2-3 business days to update the tracking information. 

If there is no updates after 3 business days please reach out to customer service. Business days are Monday through Friday except on Holidays.

Before reaching out to Axe and Sledge Customer Service, please reach out to your shipping carrier associated with your package. Please note it may take the mail carriers 2-3 business days to update tracking information. This may also be delayed during the Holidays.

If you have already reached out to the mail carrier and there have been no tracking updates after 3 business days (Monday-Friday, excluding holidays), then please reach out to Axe and Sledge Customer service and we will be happy to assist.